Privacy Policy
1. Who we are and what this policy covers
Kangaroo Cars Private Limited (“Kangaroo Cars”, “we”, “us”) provides car booking, trip management and related services through the Kangaroo Cars mobile app and website. This policy explains the personal data we collect, how we use it, when we disclose it to service providers, and how you can exercise your choices. It applies to customers, passengers and other people who use these services. If a corporate customer books a trip for you, that customer may also provide us with your contact and journey details.
For privacy questions and requests, contact bookings@kangaroocars.com.
2. Data we collect
| Category | Examples and source | Main uses |
|---|---|---|
| Account and contact data | Name, mobile number, email address, account identifier and corporate affiliation supplied by you or your organisation. | Create and manage accounts and bookings, contact passengers, provide support and manage communications. |
| Booking and transaction data | Pickup and drop locations, trip dates and times, vehicle choices, trip status, booking history, invoices, payment status, loyalty activity and service feedback. | Provide transport services, calculate fares, fulfil and support trips, process payments and maintain records. |
| Precise location | When you allow location access and use location-enabled features, we collect your device's precise GPS coordinates or last known precise location and transmit this data off the device. Precise location can also be transmitted through the Netcore SDK where its location collection is enabled. | Help determine a pickup point, support availability and trip-related features and, where location-based marketing is enabled with the required choice, tailor relevant messages. You can change location permission in your device settings; location-based functions may then be unavailable. |
| App, device and usage data | An app-instance identifier, push notification token, operating system and device model, screen size, language, time zone, network or carrier details, app version, app opens, screen or feature use, and interactions with messages. | Operate and secure the app, deliver and measure communications, understand app performance and personalise the service. |
| Support and website data | Messages to our support team, feedback, browser information and cookies used on our website. | Respond to requests, maintain website sessions and improve our services. |
Some information is necessary to make a booking or deliver a trip. Other information, such as device location and promotional notifications, depends on the permissions and choices available to you.
3. Netcore marketing and app analytics
Our app includes the Netcore Customer Engagement (Smartech) software development kit (“SDK”). Netcore helps us send service messages and, where permitted, promotional messages through app push notifications, in-app messages, email, SMS or other channels we use. It also helps us measure message delivery and engagement, analyse app activity and group users to make communications more relevant.
Depending on how the app and its features are used, the Netcore SDK can receive an app-instance identifier, push token, device and app details, app activity and message interactions. We may also provide Netcore with an account identifier, contact details and selected booking or loyalty events to link communications to the correct customer. Where location collection is enabled, the SDK can receive your last known precise location and transmit it off your device. We use this data to run communications and analytics for Kangaroo Cars, including personalised promotions where you have permitted them.
We do not need your full payment card number, account password or government identity number for Netcore marketing. We instruct service providers to handle information for the services they provide to us and apply appropriate safeguards.
To stop promotional email, use its unsubscribe link. For other promotional communications or a request to stop marketing profiling, write to bookings@kangaroocars.com. You can also disable push notifications or location access in your device settings. Disabling push notifications alone does not necessarily stop app analytics or SDK data collection; contact us if you want to object to those activities. Essential booking, payment or safety communications may still be sent where necessary to provide your service.
4. Why and when we use personal data
We use personal data to provide and administer bookings; confirm cars and drivers; manage pickup, trips and support; send trip and payment notices; prevent misuse; maintain accounts, invoices and records; improve the app and service; and, where permitted, send offers, loyalty messages and other marketing. We use precise location for the location-enabled purposes described above. We do not treat acceptance of this policy alone as permission for an Android location permission or for any separate consent required in the app.
5. Who receives data
We provide relevant details to drivers, transport vendors, corporate customers where they have booked or manage a trip, payment and messaging providers, cloud hosting providers, and Netcore for the functions described above. We share only the details needed for each function. We may also disclose information when required by law, to protect rights and safety, or in connection with a lawful business transfer. We do not sell your personal data.
Our app may use Google Firebase Cloud Messaging to deliver push notifications. Netcore's privacy information provides additional information about its service practices; this Kangaroo Cars policy remains the primary explanation of our app's data use.
6. Security, retention and deletion
We use access controls and encrypted connections to help protect information transmitted by our services. No internet service can guarantee absolute security. We retain account and trip records for as long as needed to provide services, handle disputes and meet tax, accounting and other legal obligations. Marketing profile and analytics data is retained only for the purposes described in this policy and is deleted or de-identified when it is no longer needed, subject to applicable obligations and our arrangements with service providers.
You may request access to, correction of, or deletion of your information or app account by emailing bookings@kangaroocars.com. Please identify the account using the contact details registered with us. We may verify your identity before acting. When an account is deleted, we will delete or de-identify associated data unless specific records must be retained for legal, accounting, security or dispute-resolution reasons; we will explain any retained categories. We will also request deletion of the corresponding marketing profile from relevant service providers, subject to lawful retention.
7. Your choices
You can change Android location and notification permissions in your device settings. You can unsubscribe from promotional email or contact us to stop promotional messages and request that your data no longer be used for marketing profiling. A choice to stop marketing will not prevent us from sending information needed to administer an existing booking or to meet legal obligations.
8. Website cookies
Our website may use cookies and similar technologies to maintain sessions, remember preferences, measure use and improve the website. You can control cookies through your browser settings; disabling some cookies may affect website functions. Any third-party advertising or analytics technology in use on the website must be described in the website's applicable cookie notice or consent interface.
9. Changes and contact
We may update this policy when our app, partners or data practices change. We will post the updated policy on this page with a new revision date and give additional notice where required. For questions, marketing preferences or data requests, email bookings@kangaroocars.com.