TaxiMantra

Privacy Policy for TaxiMantra Driver App

Last Updated: September 2026

Kangaroo Cabs India ("Company", "we", "our", or "us") operates the TaxiMantra Driver App ("App"). This Privacy Policy explains how we collect, use, store, and protect information when registered drivers use the App.

The TaxiMantra Driver App is intended solely for authorized and registered drivers associated with Kangaroo Cabs India and its affiliated fleet partners.

1. Information We Collect

Driver Information

When you register and use the App, we may collect:

Driver name
Mobile number
Driver identification details
Vehicle information
Driver profile information
Login and authentication details

OTP Authentication

Drivers sign in using a One-Time Password (OTP) sent to their registered mobile number. We use the mobile number solely for authentication, security, operational communication, and account management.

Location Information

The App collects precise location information, including GPS latitude and longitude coordinates.

When Location Data Is Collected

Location data is collected only when:

A trip has been assigned to the driver.
The driver has accepted the assigned trip.
The trip is active and in progress.

The App does not continuously track drivers when they are off duty or when no active trip exists.

Purpose of Location Collection

Location information is used to:

Navigate drivers to customer pickup locations.
Display driver location to customers during active trips.
Provide real-time trip tracking.
Help operations teams monitor trip execution.
Improve customer safety and service quality.
Calculate estimated arrival times.
Provide customer support and dispute resolution.

Trip Information

During trip execution, the App may collect:

Pickup and drop details
Time of trip events
Trip status updates
Distance travelled
Trip completion information

Toll and Parking Information

At trip completion, drivers may upload:

Toll charges
Parking charges
Supporting photographs or receipts

These uploads are used for billing, reimbursement, customer invoicing, dispute handling, and audit purposes.

Device Information

We may automatically collect:

Device type
Operating system version
App version
Device identifiers
Crash logs
Performance diagnostics

This information helps improve application reliability and security.

2. How We Use Information

We use collected information to:

Authenticate registered drivers.
Assign and manage trips.
Facilitate navigation to customer pickup and drop locations.
Enable real-time trip tracking.
Communicate operational updates.
Process billing and trip-related payments.
Investigate disputes and complaints.
Improve service quality and platform performance.
Maintain safety and security.
Comply with applicable legal obligations.

3. QR Code Payments

The App may display QR code payment options for customers.

When a payment is made through a QR code:

Payment information is processed by the applicable payment service provider.
TaxiMantra does not collect or store customer card details.
Payment-related information may be retained for reconciliation, reporting, customer support, fraud prevention, and audit purposes.

4. Sharing of Information

We may share information with:

Customers

During an active trip, customers may view:

Driver name
Vehicle details
Driver contact information (where applicable)
Driver's live location
Estimated time of arrival

Operations and Support Teams

Authorized personnel may access driver and trip information for:

Trip monitoring
Customer support
Service management
Safety and emergency handling

Service Providers

We may share information with trusted third-party providers that assist us in:

Cloud hosting
Mapping and navigation services
Payment processing
Authentication services
Technical support

All such providers are required to protect data appropriately.

Legal Requirements

We may disclose information when required by:

Law
Court orders
Government authorities
Regulatory bodies
Law enforcement agencies

5. Data Retention

We retain information only for as long as necessary to:

Provide transportation services
Support operational requirements
Resolve disputes
Process billing and reimbursements
Meet legal, tax, audit, and regulatory obligations

Trip records, including associated location information, may be retained as business records.

6. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect information from:

Unauthorized access
Alteration
Disclosure
Loss
Misuse

While we strive to protect information, no system can guarantee absolute security.

7. Driver Responsibilities

Drivers are responsible for:

Maintaining confidentiality of their login credentials.
Ensuring their registered mobile number remains secure.
Reporting unauthorized access immediately.
Providing accurate trip and expense information.

8. Children's Privacy

The TaxiMantra Driver App is not intended for children under the age of 18 years.

Only authorized adult drivers may use the App.

9. Driver Rights

Subject to applicable law, drivers may request:

Access to their personal information
Correction of inaccurate information
Deletion of information where legally permissible
Clarification regarding data processing activities

Requests may be submitted using the contact details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be published on our website and will become effective upon publication.

11. Contact Us

Kangaroo Cabs India
Email: bookings@kangaroocars.com
Website: Kangaroo Cars

For questions regarding privacy, data protection, or this Privacy Policy, please contact us using the details above.